Version 1.0 · Governing law: State of New Jersey
This Service Level Agreement (“SLA”) is incorporated into the Terms of Service and describes Shekl, Inc.'s availability commitment for the Shekl software (the “Service”).
1. Scope: Product, Not Labor
Shekl provides access to forecasting software. This SLA covers the availability of that software only. It does not cover, and Shekl does not provide, professional services, financial or accounting advice, consulting, or any human labor to build, review, or interpret forecasts. Forecasts remain subject to the Forecast Disclaimer & AI Data Use Disclosure.
2. Availability Commitment
Shekl will use commercially reasonable efforts to make the Service available at least 99.5% of the time in each calendar month, measured as Monthly Uptime Percentage.
Monthly Uptime Percentage = (total minutes in the month minus Downtime minutes) ÷ total minutes in the month. “Downtime” means sustained unavailability of the core Service confirmed by Shekl's monitoring, excluding the items in Section 3.
3. Exclusions
Downtime does not include unavailability caused by:
- Scheduled or emergency maintenance for which Shekl provides reasonable notice;
- Factors outside Shekl's reasonable control, including internet failures and force-majeure events;
- Third-party services or providers (for example, Plaid, Stripe, Square, Microsoft Azure, or Anthropic) and their outages;
- Your equipment, software, network, or connected accounts; or
- Your breach of the Terms, suspension for non-payment, or use inconsistent with the documentation.
4. Remedy
This SLA does not provide service credits or refunds. If Shekl materially and repeatedly fails to meet the availability commitment over two (2) or more consecutive months, your sole and exclusive remedy is to terminate the affected subscription on written notice to support@shekl.ai, effective at the end of the then-current billing period.
5. Support
Shekl provides support by email at support@shekl.ai during [business hours, U.S. Eastern Time], on a commercially reasonable-efforts basis. Support means help using the software; it does not include preparing or interpreting forecasts for you.
6. Changes
We may update this SLA and will post the new effective date. Any material reduction to the availability commitment will be communicated in advance.
This SLA commits Shekl to software availability only. Shekl provides a product, not labor: it does not include consulting, bookkeeping, or any service to prepare or interpret your forecasts.